Video: What Are The Responsibilities Of The Club Administrator
Every nightclub always has an administrator position and it seems that his job is to meet guests and take them to their tables, to make sure that everyone is comfortable. But the duties of the administrator do not end there at all. Location: Location: The administrator of the club is, first of all, the manager or otherwise the person of the institution, who is fully responsible for the leisure and entertainment program. Administrator's functions should not be confused with those of a promoter, they are much broader.
The administrative competence includes three main areas - premises, employees and visitors. The administrator must first of all exercise complete control over the design of the premises, monitor the condition, update and placement of advertisements on the building and inside the club. The administrator must control the order and cleanliness in the entertainment area, as well as in the surrounding area.
The administrator supervises the club's employees - waiters, cooks, cashiers, bartenders, cleaners and office managers, as well as a security service. The administrator is simply obliged to fully monitor the compliance of the listed employees with industrial and labor discipline, labor protection standards and rules, hygiene and industrial sanitation requirements (for example, hair that gets into food or dirty hands of the cook will be on the administrator's conscience). The administrative employee is responsible for ensuring direct control over the preservation of material assets.
The administrator should politely meet the guests, take them to a free table (or entrust this matter to the waiter, if the flow of guests is very large) and fully advise on the services provided by the club. If claims arise, the administrator is obliged to calmly listen to them and take measures as soon as possible to resolve the conflict. Even if this is already the tenth dissatisfied client in the evening, you cannot get angry or shout, all problems are solved with a smile. Report to the higher management about the difficulties that have arisen, suggest your own ways of solving problem and controversial issues. The administrator is obliged to keep abreast of all events that take place in the clubhouse.
The administrator must be familiar with legal issues and, in the event of a problem, be ready to replace one of the employees. Knowledge in jurisprudence can be divided into knowledge of regulatory and regulatory documents (federal laws, the labor code of the Russian Federation, internal labor regulations, job descriptions of employees, as well as a list of services provided by the club).